FAQ

Not necessarily. We do recommend that you tidy any personal belongings or important document prior to the visit. Anything that you think could be a po

We operate in teams of two for maximum efficiency, as each cleaner focuses on a particular area of the house. For your peace of mind we do checks at d

Absolutely, you can trust us with the keys, as all of our keys are tagged and locked in a safe storage box which can only be accessed by the Directors

Based on the services you require we will give you an exact time frame during the home visit when we assess the requirements prior to the clean. Once

Communication is a huge part of our business, we keep in contact with you via phone and email. We will send you confirmation emails with appointment d

Your relationship with us will start off with your free Healthy Home Action Plan. From this we'll find out exactly what cleaning solution you're looki

At FreshClean you'll be asked to complete a quick feedback form after each and every service. Rather than doing this in front of your cleaners, where

That can be easily arranged for you. Simply send us an email and we'll happily reschedule your job to the next available date. If you wish to cancel y

Our quotes are based on Labour hours and are an estimate. We are almost always right about our quotes but on some occasions our cleaning teams might f

All payments are in cash at the end of your cleaning service. You can pay in cash for the cleaners after they finished the work.